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Delivery Information

Delivery times (AUSTRALIA, UK AND IRELAND ONLY)-

Usually your item will take around 3-10 working days (as a guide) to be printed, made and dispatched. However we will always try to beat this if we can. If we experience problems with your image/order, such as low resolution or incorrect information, please note this will delay the process. We will contact you via the email address used to place the order regarding your order. During busy periods (mainly October, November & December) production times may increase past 10 working days*, though we will try our absolute best to keep this to a minimum. 

If however you’ve still not received your order a week after dispatch, please contact us so we can sort this for you.

*Working Days - 9:00am - 5:00pm, Monday to Friday (December [Christmas & New Year] exception) 

Please note, we can only currently deliver to U.K and Republic of Ireland delivery addresses

How we send your items-

Depending on what you order, we use either Royal Mail or MyHermes. All products are sent without an invoice, perfect if you are gifting and want your item delivered direct 

For more information, please email us on support@thepenoutlet.co.uk and one of our team will get back to you


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